How to Make a Test Call in Microsoft Teams

Testing your audio and video settings in Microsoft Teams is crucial to ensure everything works smoothly for your meetings and calls. Here’s a step-by-step guide on how to make a test call in Teams:

1. Open Microsoft Teams

• Launch the Microsoft Teams app on your computer or mobile device.
• If you’re using the desktop app, make sure you’re signed in with your account.

2. Go to Settings

• Desktop App:

  • Click on your profile picture or initials in the top-right corner of the Teams window.
  • Select Settings from the dropdown menu.

• Mobile App:

  • Tap on the Menu icon (three horizontal lines) in the top-left corner.
  • Select Settings from the sidebar.

3. Navigate to Devices

• In the Settings menu, go to the Devices tab.
• Here, you’ll find options to configure your audio and video devices, such as your microphone, speakers, and camera.

4. Check Your Audio and Video Devices

• Ensure that the correct devices are selected for Microphone, Speakers, and Camera. You can choose from the dropdown menus if you have multiple devices connected.
• You can use the Make a Test Call feature to test your audio and video setup.

5. Make a Test Call

• Click on Make a Test Call. Teams will connect you to a test call where you can check your audio and video settings.
• Follow the prompts to record a short message. The system will play back your message so you can verify your microphone and speaker settings.
• If you’re using video, you’ll see a preview to check your camera’s functionality and ensure you’re framed correctly.

6. Review Your Test Call

• Listen to the playback to ensure that your audio quality is clear and that there’s no background noise or distortion.
• Check the video preview to make sure your camera is working and displaying the image correctly.

7. Adjust Settings if Needed

• If you encounter any issues during the test call, you can adjust your audio or video settings in the Devices tab.
• Test again after making adjustments to ensure everything is working properly.

8. End the Test Call

• Once you’re satisfied with the test call, click on the Hang Up button to end the call.

Additional Tips

• Check Device Connections: Ensure all your devices (microphone, speakers, camera) are properly connected and functioning.
• Close Other Applications: Close any other applications that might be using your audio or video devices to avoid conflicts.

By following these steps, you can ensure that your Microsoft Teams setup is ready for your important calls and meetings. If you encounter persistent issues, please submit a ticket or email TSD